Shipping Policy

Shipping Policy for

At Petrition, we strive to ensure that your pet supplements arrive promptly and in excellent condition. We have partnered with Australia Post to handle all our shipping needs, providing reliable and efficient delivery service across Australia.

Shipping Methods

Australia Post: All our products are shipped through Australia Post. This ensures that your order is delivered safely and efficiently to your doorstep.

Order Processing

  • Processing Time: Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been processed and is ready for shipment.
  • Business Days: Our business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

  • Standard Shipping: Delivery typically takes 3-7 business days from the date of dispatch, depending on your location.
  • Express Shipping: For faster delivery, we offer express shipping options. Delivery typically takes 1-3 business days from the date of dispatch, depending on your location.

Tracking Your Order

Once your order has been shipped, you will receive an email with your tracking details. You can use this information to track the progress of your shipment through the Australia Post website or the Petrition website. This allows you to stay updated on the delivery status and expected arrival time of your package.

Shipping Costs

  • Standard Shipping: Shipping costs are calculated at checkout based on the weight and size of your order and your delivery location.
  • Express Shipping: Additional charges apply for express shipping and will be calculated at checkout.

Delivery Issues

If you encounter any issues with your delivery, such as delays or problems with the tracking information, please contact our customer service team via website contact form. We will work with Australia Post to resolve any issues as quickly as possible.

Shipping Restrictions

  • PO Boxes: We can ship to PO Boxes.
  • International Shipping: Currently, we do not offer international shipping. We only ship within Australia.

Additional Information

  • Incomplete or Incorrect Address: Please ensure that your shipping address is complete and correct to avoid delays. Petrition is not responsible for delays or non-delivery due to an incorrect or incomplete address.
  • Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer service team immediately. We will work with Australia Post to resolve the issue and ensure you receive your order.

Thank you for choosing Petrition. We are committed to providing you and your pets with the best possible service. If you have any questions about our shipping policy, please don't hesitate to reach out to our customer service team.